What's New
Approved Application List Now Published
Announcement We’ve compiled a comprehensive list of all applications currently approved for use within our organization. The list ensures that all employees are using verified and supported tools, reducing compatibility issues and improving system ...
Latest Vendor Alerts
We’re proud to roll out an exciting new feature in the Service Desk portal: the ability to view Latest Vendor Alerts. In today’s fast-paced environment, keeping track of vendor-related issues and updates is more important than ever. This new feature ...
View Cross-Department Tickets
New enhancement to the Service Desk Portal. Now, when you submit a ticket to another department from the Service Desk portal, you’ll be able to view its status directly within the portal. What This Means for You: ✅ Transparency – See updates on ...
Quick Feedback on Ticket Closures
We’re excited to announce a new way for you to share your thoughts on our service. Starting now, when your support ticket is closed, you’ll receive a simple Customer Happiness Rating request. It’s quick, easy, and helps us continuously improve our ...
New Feature Announcement: Submit Tickets Directly to HR
We’re pleased to share an update to the Service Desk that makes reaching out to HR easier and more private than ever. Whether you’re submitting a ticket through "I have a question for a specific department" or some of the other categories, you’ll now ...
Service Desk Portal Enhancements: New Menu Options
We've added new menu selections to improve accessibility and ease of use. Now, within the “I’m Having a Problem with” menu, you can select “Invoice" and "Security and Compliance” to report issues more specifically in these areas, ensuring faster ...
Tutorials Section on the Service Desk Portal
We’re excited to announce the launch of a brand-new section on our Service Desk Portal: Tutorials! This section is designed to help you get the most out of the tools you use every day. Whether it’s Microsoft 365, Zoho One, or other essential ...
Enhanced Travel Support: Access to Authorization While Traveling
You can now submit an "Access to Authorization While Traveling" form, which will help the Service Desk to ensure that your internet connectivity remains seamless while you're abroad. Key Benefits: Streamlined Process: Quickly submit your request ...
Enhanced Support Catalog with New Categories
We're thrilled to announce an upgrade to our support catalog that makes finding articles and resources easier than ever. Our new categorization system organizes support articles into intuitive categories, helping you quickly locate the information ...