Tutorials Section on the Service Desk Portal
We’re excited to announce the launch of a brand-new section on our Service Desk Portal: Tutorials! This section is designed to help you get the most out of the tools you use every day. Whether it’s Microsoft 365, Zoho One, or other essential platforms, our new video tutorials will guide you through the features and functionalities of these common tools.
Our IT team will continuously add more tutorials over time, ensuring that you always have access to the most relevant and up-to-date resources.
Related Articles
Service Desk Portal Enhancements: New Menu Options
We've added new menu selections to improve accessibility and ease of use. Now, within the “I’m Having a Problem with” menu, you can select “Invoice" and "Security and Compliance” to report issues more specifically in these areas, ensuring faster ...
IT Service Management Policy
1. Purpose This policy aims to establish a framework for effective IT Service Management (ITSM) to ensure the delivery of reliable, high-quality IT services that meet the needs of the organization. 2. Scope This policy applies to all IT services, IT ...
Encore - Navigating the Service Desk
Zoho Desk – Add, Edit and Delete Contacts
Contacts, also known as end-users, are customers who send in support tickets through one of the many channels you have enabled in Zoho Desk. They can submit tickets, read articles, and track the status of their tickets on your Help Center. Also, ...
[05/21/2024] Password Reset Portal
WHO WHO’S IMPACTED BY THE CHANGE? All Encore and Zii employees WHAT WHAT’S CHANGING? The roll out of Encore's Password Reset Portal. WHY WHY WAS THIS CHANGE REQUIRED? To assist users in simplifying the semiannual password update procedure in ...