Quick Feedback on Ticket Closures

We’re excited to announce a new way for you to share your thoughts on our service. Starting now, when your support ticket is closed, you’ll receive a simple Customer Happiness Rating request.

It’s quick, easy, and helps us continuously improve our service to better meet your needs. No long surveys—just a moment to let us know how we’re doing!

Your feedback is invaluable, and we appreciate you taking the time to share it with us.

• Related Articles

• What to Do When Your Computer Is Running Slow

  If you notice your computer running slower than usual, there are several quick steps you can take before contacting the Service Desk. These actions resolve the majority of performance‑related issues and help keep your device running efficiently. 1. ...

• Latest Vendor Alerts

  We’re proud to roll out an exciting new feature in the Service Desk portal: the ability to view Latest Vendor Alerts. In today’s fast-paced environment, keeping track of vendor-related issues and updates is more important than ever. This new feature ...

• New Feature Announcement: Submit Tickets Directly to HR

  We’re pleased to share an update to the Service Desk that makes reaching out to HR easier and more private than ever. Whether you’re submitting a ticket through "I have a question for a specific department" or some of the other categories, you’ll now ...

• Approved Application List Now Published

  Announcement We’ve compiled a comprehensive list of all applications currently approved for use within our organization. The list ensures that all employees are using verified and supported tools, reducing compatibility issues and improving system ...

• Submitting a Travel Authorization Request

  Employees who are traveling must submit a Travel Authorization Request before departing. This process ensures secure access to Encore systems while abroad and prevents connectivity or access issues. Steps to Submit a Travel Authorization Go to the ...