1. Purpose This policy aims to establish a framework for effective IT Service Management (ITSM) to ensure the delivery of reliable, high-quality IT services that meet the needs of the organization. 2. Scope This policy applies to all IT services, IT ...
We’re excited to announce the launch of a brand-new section on our Service Desk Portal: Tutorials! This section is designed to help you get the most out of the tools you use every day. Whether it’s Microsoft 365, Zoho One, or other essential ...
We've added new menu selections to improve accessibility and ease of use. Now, within the “I’m Having a Problem with” menu, you can select “Invoice" and "Security and Compliance” to report issues more specifically in these areas, ensuring faster ...
Contacts, also known as end-users, are customers who send in support tickets through one of the many channels you have enabled in Zoho Desk. They can submit tickets, read articles, and track the status of their tickets on your Help Center. Also, ...
1.0 Purpose The purpose of this Physical Access Policy is to establish the rules of granting, controlling, monitoring, and removing physical access to Encore’s facilities, property and equipment. 2.0 Scope The Physical Access Policy applies to all ...